Return Policy

Customers have 15 days from the date of purchase to return any item for a full refund. All items must be returned in their original condition, with all tags attached and in the original packaging. Returns that do not meet these conditions will not be accepted and will be sent back to the customer.

Exchange Policy

Customers have 15 days from the date of purchase to exchange any item for a different size or color. All items must be returned in their original condition, with all tags attached and in the original packaging. If the desired exchange item is out of stock, customers may choose to receive a store credit or a full refund.

Refund Policy

Refunds will be processed within 3-6 business days of receiving the returned item. If it was Cash On Delivery method you’ll receive the amount via bank transfer which takes approximately 3-6 days to complete (Your IBAN is needed in that case). All postage costs must be covered by the customer, unless the garment is faulty. For Greece customers the return delivery cost moves from 3.00€ to 5.00€.

The Process

Contact Customer Service: email us at  support@lyrantzakieleftheria.gr or give us a call at +30 6978817528. They may provide you with specific instructions on how to proceed.

  1. Pack the Item: Pack the item in its original packaging, including all tags and labels. If possible, include the original receipt or order confirmation.
  2. Ship the Item: Ship the item back to the store according to the instructions provided by the customer service team. You will be responsible for the cost of return shipping.
  3. Wait for Processing: Once the store receives the returned item, it will be processed within 5-7 business days. The store will issue a refund or exchange, if requested, during this time.
  4. Confirmation: You will receive a confirmation email or phone call once the return has been processed.
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